Support

FAQ 9

• Which devices and platforms do you support?
• Do I have to build individually for each platform?
• Do I need to install anything to use Papertrell?
• What about App Analytics?
• What sales and purchase types do you support?

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Getting Started 4

• What sort of books can I convert using Papertrell?
• What are the steps in app creation process?
• Can I update my app once it's launched?
• How do my apps get published?

About Papertrell 9

• What is Papertrell?
• What kind of apps can I build using Papertrell?
• Is Papertrell right for me?
• So is Papertrell only for Book content?
• Which app stores does Papertrell support?

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Customers 9

• How to Purchase a Title?
• How do I read the books I’ve purchased or redeemed?
• I have a promo/coupon code. How do I redeem it?
• I forgot my password. How do I reset it?
• I'm reading on my iPad, can I continue reading on my iPhone?

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Dashboard 12

• How to add a new epub title?
• How to add/edit the meta data of an epub title?
• How to publish a title to the Storefront/Shelf?
• How to create a collection or titles on your storefront?
• How to create a new banner?

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Design 1

• How to change the background of my app?

Title Management 2

• How to add/edit the meta data of titles in bulk?
• How to update the cover image of your ebook?

Storefront 8

• How to publish a title to the Storefront/Shelf?
• How to create a collection of titles on your storefront?
• How to change store/shelf theme color?
• How to edit/add tags to your titles manually ?
• How to update Storefront/Shelf logo, About, Privacy Policy, etc?

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Promotions 2

• How to generate redeem coupons/codes for your title?
• Understanding Multiple-Use and Single-Use Coupons

Reports & Analytics 0

Accounts 0

Interactive Titles 0

General 1

• How do I set up an account?

Customers 18

• How do I purchase a title?
• Do you offer audiobooks?
• Is every book offered on HDM?
• Where does HDM sell books globally?
• How do I read the books I’ve purchased?

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Vendors 10

• How do I get our books on HDM?
• Which devices does HDM support?
• Why can’t I find one of our titles in your catalog?
• How does HDM pay for books downloaded?
• How many people can use one account?

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Merchants 12

• How do I set up an account?
• Can I customize my store?
• How do I load a new advertising banner?
• How do I create a new collection?
• Why can’t an advertising banner be linked to my website?

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About us 4

• How does HDM work with:
• The platform says Powered by Papertrell. Who is Papertrell?
• Are you hiring?
• How fast does a hummingbird fly?

Teach Yourself Library Downloads 4

• I have a code, how do I get the Audio Course?
• I tried the code on http://library.teachyourself.com but it did not work
• How to use the app
• How to use the website

How to use the app? 1

• How to use the app?

Restoring Relix Subscriptions 3

• Restoring iTunes subscriptions
• Restoring subscriptions for ICN users
• Restoring individual titles

Workaround for purchase not regisgered 1

• Workaround for getting the full version when it shows the trail version even after purchase